These terms and conditions were last updated on 01/12/2011. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Halls (Kendal) Ltd. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
1. BF Internet
BF Internet hosts and maintains this website on behalf of Halls (Kendal). Goods are supplied by Halls (Kendal)Ltd directly to you and the contract of sale then exists between you and Halls (Kendal) Ltd. These terms and conditions cover all sales made through this website.
2. Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Orders must be placed in pack sizes, failure to do so will result in your order quantity being rounded up to the nearest pack size. Where goods are temporarily out of stock we will substitute with a similar line of the same value. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
3. Sales tax
Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU).
4. Payment methods
You may order online and we will then take your payment. Halls (Kendal) Ltd’s standard payment terms are payment with order for online transactions. All invoices are in pounds sterling (£) and payment must be made in pounds .
5. Delivery arrangements
Your shopping basket displays the goods you have ordered. We will notify you if your goods are not available to be dispatched by your chosen delivery date. The costs for delivery are shown depending on the shipping destination and the weight of your order. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, and also some destinations that carry a higher shipping charge. In either instance, we will contact you before dispatching the order.
6. Returns / Shortages
All Halls (Kendal Ltd) goods are supplied on a “Firm Sale” basis. Returns will only be accepted if the goods are faulty, damaged or not as specified on your order acknowledgement. Shortages unless specified must be reported within 14 days of delivery date. Failure to comply will result in claims being rejected. Please report claims to tel no. 01539 726169.
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: firstname.lastname@example.org Telephone: 01539 726169 (9am – 5pm Monday to Friday). We aim to:
- Acknowledge complaints within 2 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
8. Title of Goods
The risk of goods shall pass to the buyer on delivery, but the goods remain the property of Halls (Kendal) until paid for in full.
9. Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the BFInternet website are the property of BFInternet and / or Halls (Kendal). ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
11. Privacy Statement
This privacy statement applies solely to information collected through this website.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address